To establish a policy and procedure for grievance within TUSC so a process is available to communicate grievances and allow for appropriate resolution.
Encourage resolution of grievances and conflicts at the team level whenever possible.
Recognize that certain situations may not be satisfactorily resolved at the team or lowest level possible and require intervention at a higher level within the club.
Step 1. Discuss and report the grievance with the parent coach/manger of the appropriate team. If this is not possible or does not resolve the issue then please proceed to Step 2.
Step 2. Discuss and report the grievance to the division director by personal notification or email. If this is not possible or does not resolve the issue then please proceed to Step 3.
Step 3. The final step is to write a formal detailed grievance to the TUSC Board by personal notification or email.
The TUSC Board will determine if the actions taken to date were appropriate and no further action required; or whether the grievance requires further investigation and resolution by the Board. The individual filing the grievance is welcome to present at any Board meeting.
However, the Board reserves the right to deliberate in private if they feel the situation requires it.
The TUSC Board decision stands as the final action at the club level.